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Support and Safety Information

The HERITAGE Study is a research study. We are unable to provide: 

  • Medical advice 
  • Clinical assessment or treatment 
  • Mental health support 
  • Crisis intervention 
  • Safeguarding assessments 
  • Emergency healthcare 

If you are concerned about your health or wellbeing, please seek support from the appropriate NHS or support services. 

Urgent help 

For immediate danger or medical emergency call:

📞 999 

If you or someone else is at immediate risk of harm or requires urgent emergency assistance. 

Urgent NHS help call or visit:

📞 111
🌐 https://111.nhs.uk 

For urgent medical advice that is not life-threatening. 

Urgent mental health support call:

📞 NHS 111 and select Option 2 

Available 24 hours a day, 7 days a week. 

 

Support for Long COVID and ME/CFS 

The following organisations provide information, support and resources for people living with Long COVID and ME/CFS. 

Long COVID 

 

ME/CFS 

 

For emotional support and wellbeing call or visit:

Samaritans 

📞 116 123 (free, 24 hours a day) 

🌐 https://www.samaritans.org  

If you are struggling emotionally and would like someone to talk to. 

Mind 

🌐 https://www.mind.org.uk  

Information and support relating to mental health and wellbeing. 

 

Local NHS services 

If you are concerned about your symptoms or need support: 

  • Contact your GP 
  • Contact your usual healthcare team 

 

Participating in HERITAGE 

If participating in HERITAGE causes distress, fatigue, or symptom exacerbation: 

  • Take a break 
  • Pause participation 
  • Contact the study team if you need research-related support 
  • Prioritise your health and wellbeing 

Participation is entirely voluntary, and you can withdraw at any time without affecting your NHS care.